frequently asked questions

  • Yes. Some destinations further afield may require a two-day, one-night itinerary. Places that may be of interest include (but are not limited to) Mudgee, Capertee Valley, Jervis Bay, Canberra, Newcastle and Port Macquarie. If you’re interested, please get in touch.

  • Yes. If you book two tours, we offer 5% off each tour. The same 5% discount per tour also applies if you book three tours. Contact us with the tours you’re interested in and we’ll send a booking link with the reduced pricing applied.

  • If a cancellation occurs more than 24 hours before the tour start time, a full refund will be provided.

  • We will contact you and make our best efforts to reschedule the tour. Alternatively, a full refund will be provided. If you’re happy to proceed, the tour can be adapted into a more bespoke itinerary, including galleries, museums and other indoor experiences.

  • Yes. We welcome infants, children and teenagers. We can provide appropriate car seating, or you may use your own child seat if preferred.

  • Yes, this is generally possible provided the timing is reasonable. Very early morning or late-night requests may be difficult. Please get in touch and we can confirm availability.

  • National parks may close during total fire bans or occasionally for pest control. If this occurs, we will either reschedule the tour (subject to availability) or offer an alternative itinerary. If you’re unable to move the date or prefer not to do an alternative tour, a full refund will be provided.

Privacy Policy

Last updated: 18 November 2025

1. Introduction
This Privacy Policy explains how Sydney Nimble Tours (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website or make a booking. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the practices described in this policy.

2. Information We Collect
We collect personal information you provide directly, including your name, email address, phone number, booking details, tour preferences and information submitted via our contact form or email. Payments are processed securely by Stripe or PayPal; we do not receive or store full card details.
We also collect limited technical information automatically through Google Analytics, Squarespace cookies and Acuity Scheduling, such as IP address, device and browser type, pages visited and general location (city/country level only). This data is generally used in aggregated and anonymised form.

3. How We Use Your Information
We use your information to respond to enquiries, manage and confirm bookings, provide private tour services, schedule appointments, process payments, improve website performance, maintain business and tax records and send essential service emails. We do not sell or trade your information.

4. Third-Party Services
We use Acuity Scheduling for bookings, Stripe and PayPal for payments, Google Analytics for website analytics and Squarespace as our website host. These providers may process data outside Australia, including in the United States, Singapore and other jurisdictions. Each provider has its own privacy practices.

5. Overseas Disclosure (APP 8)
Because we use global cloud-based services, your information may be processed overseas. We take reasonable steps to ensure our providers comply with Australian privacy requirements.

6. Data Security
We take reasonable steps to protect personal information, including HTTPS encryption, secure cloud hosting, limited internal access, strong authentication and PCI-DSS compliant payment systems.

7. Data Retention
We retain personal information only for as long as necessary to provide services, meet legal and tax obligations and maintain accurate records. Data is then securely deleted or anonymised.

8. Access and Correction
You may request access to, or correction of, the personal information we hold about you.

9. Cookies & Tracking
Our website uses cookies for core functionality, analytics and site performance. You can disable cookies in your browser settings, though some features may not function correctly.

10. Email & Contact Forms
If you contact us, we may retain your message for customer service and record-keeping. We do not send promotional marketing emails and do not operate a mailing list.

11. External Links
Our website may contain links to external sites (for example, TripAdvisor). We are not responsible for their privacy practices.

12. Policy Updates
We may update this Privacy Policy from time to time. The most recent version will always be available on this page.

13. Contact Us
Email: greg@sydneynimbletours.com.au
Mobile / WhatsApp: +61 447 146 741

14. Privacy Complaints
If you believe we have breached the Australian Privacy Principles, please contact us using the details above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

Sydney Nimble Tours
ABN: 41 627 142 018