FAQ
Do you visit other places outside of the tours listed on the website?
Yes we do. Other places that are further out may however require two days, one night.
Places that my be of interest for a two day tour include but are not necessarily limited to: Mudgee, Capertee Valley, Jervis Bay, Canberra, Newcastle and Port Macquarie.
If interested get in touch.
Do I get a discount if I book more than one tour?
Yes you do!
We admire brilliant decision making and will reward your choice with a 5% discount on both tours, if you book 2 tours.
Get in touch and let us know which tours you are interested in and we will send a link that allows you to book two tours at the reduced price.
Same 5% off each tour if you book 3 tours applies. We have to be consistent!
What is Sydney Nimble’s cancellation policy?
If cancellation occurs 24 hours before the start of he tour the full amount of the tour price will be refunded.
In the event of bad weather what are the options?
We will get in touch and make our best efforts to reschedule the tour with you.
Alternatively the full tour fee will be refunded.
Subject to you being happy the tour can be changed so that the day is more in the nature of a bespoke tour. In this event art galleries, museums and other indoor places can be visited.
Is it ok to bring babies and children?
Yes we do take infants, children and even teenagers!
We can provide appropriate car seating or use your car seat if you prefer.
What practices does Sydney Nimble have for dealing with Covid?
We have the following COVID-19 health and safety measures:
Guides required to regularly wash hands
Transportation vehicle is thoroughly cleaned before the trip
Our tours are for your group only (1-6) so you do not have to worry about sharing the vehicle with other travellers.
Can we pick you up from the airport and commence a tour or do an airport drop off after a tour?
Yes this is generally available provided the time is not too extreme - very early morning or late night might prove difficult. Get in touch and we can confirm whether this is a viable option.
What happens if the national parks are closed?
If there is a total fire ban national parks may be closed. Once in a while a particular national park will be closed for pest control.
In this event we will either move the day subject to you being able to do it or we will offer an alternative tour.
There’s lots to see and do in Sydney and we can work out an alternative itinerary - we’ve had to do this several times over the summer and all our clients have been happy with their day. Greg has extensive knowledge of Sydney and all of the tours - feel free to email with any questions.
If you cant move the day or do not want to do an alternative tour we will provide a full refund of the cost of the tour.
What is Sydney Nimble’s privacy policy?
Our privacy policy is stated below.
PRIVACY POLICY
(Last updated: 18 November 2025)
1. Introduction
This Privacy Policy explains how Sydney Nimble Tours (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website or make a booking.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, you agree to the practices described in this policy.
2. Information We Collect
We collect personal information in several ways:
a) Information you provide directly
Name
Email address
Phone number
Booking details
Tour preferences
Payment information (processed securely by Stripe, PayPal or Bokun – we do not receive your full card details)
Any information submitted via our contact form or email
b) Automatically collected information
This data is not used to personally identify you.
Information is collected through:
Google Analytics
Squarespace cookies
Acuity Scheduling
When you use our website, we automatically collect:
IP address
Device and browser type
Pages visited
General location (city/country level only)
3. How We Use Your Information
We use your information to:
Respond to enquiries
Manage and confirm bookings
Provide private tour services
Schedule appointments through Acuity
Process payments through Stripe or PayPal
Improve website performance and customer experience
Maintain business and tax records
Send necessary service emails (e.g., booking confirmations, tour updates)
We do not sell or trade your information.
4. Third-Party Services We Use
We work with the following service providers. Each has its own privacy practices:
a) Acuity Scheduling
We use Acuity Scheduling to manage enquiries, availability and booking requests.
Acuity may collect:
Name
Email
Phone
Chosen appointment/tour details
Acuity processes data outside of Australia, including in the United States.
c) Stripe & PayPal Payments
If you book a tour via our website, Stripe or PayPal may collect:
Name
Email
Billing details
Partial card details (last 4 digits only)
Stripe & PayPal are PCI-DSS compliant payment processors.
We do not store full card numbers on our website.
d) Google Analytics
We use Google Analytics to understand how visitors interact with our website.
Analytics collects:
IP address
Device & browser type
Website behaviour
Google may process this information in the USA, Singapore or other regions.
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
e) Squarespace (Website Host)
Our website is hosted on Squarespace, which may collect technical data including:
Device information
Log files
IP address
Cookies for site performance
Squarespace may process data in the USA and other countries.
5. Overseas Disclosure (APP 8)
Because we use global cloud-based tools, your information may be processed in:
United States
Europe
Singapore
Iceland (Bokun servers)
Other jurisdictions where our providers operate
We take reasonable steps to ensure these providers comply with Australian privacy requirements.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including:
HTTPS encryption
Secure cloud hosting
Limited internal access
Strong authentication methods
PCI-DSS compliant payment systems
7. How Long We Keep Your Information
We retain personal information only for as long as necessary to:
Provide services
Meet legal and tax requirements
Maintain accurate booking records
After this period, data is securely deleted or anonymised.
8. Access and Correction
Under the Australian Privacy Principles, you may:
Request access to the personal information we hold
Request corrections to inaccurate information
9. Cookies & Tracking
Our website uses cookies for:
Functionality
Analytics (Google Analytics)
Booking widgets (Bokun and Acuity)
Site performance (Squarespace)
You can disable cookies in your browser settings, but some features may not work.
10. Email & Contact Form Information
If you contact us via email or our contact form, we may store your message for customer service and record-keeping.
We will not add you to any marketing mailing list.
11. Links to Other Websites
Our website may contain external links eg. TripAdvisor
We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy as our business or legal obligations change.
The most recent version will always be available on this page.
13. Contact Us
For questions about this Privacy Policy or how your information is handled, contact:
Contact us at:
Mobile/WhatsApp +61 409 072 335
We will respond within a reasonable time.
Sydney Nimble Tours
ABN: 41 627 142 018